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Shipping & returns

RETURNS AND EXCHANGES

All Sales Final. We only exchange goods if they are defective or damaged or do not fit properly.

In circumstances where you consider a product defective or damaged, please contact us at 780-986-3297 within 48 hours of receipt of order with details of the products and defect/damage.

 

All temperature sensitive items (including all pet food, supplements, liquid products like ear cleaners, etc.) that were delivered to a client's house are ineligible for return due to product stability. 

 

If there is a discrepancy in size, an exchange may be issued for the same product, in a different size,

e.g. collars, leashes, clothing, etc. within 5 business days of receipt without any additional charges.

After 5 business days, all exchanges will incur a 10% restocking fee.

Seasonal items are not eligible for exchange.

 

ALL ITEMS MUST BE RETURNED IN THE ORIGINAL PACKAGING IN SALEABLE CONDITION TO BE CONSIDERED FOR EXCHANGE. IF NOT IN THE ORIGINAL PACKAGING, THE ITEM WILL NOT BE EXCHANGED!

 

All Veterinary Diet Products are 100% Guaranteed by our partner food companies and CAN only be returned for the following reasons:

Palatability - Pet will not eat or does not like the taste of the food.

Quality - If there is a problem with quality of the product.

Safety – If a bag or can has a broken seal which has compromised the integrity of the food.

 

All inquiries regarding returns and/or exchange can be directed to The Pet Hospital   info@thepethospital.ca  780-986-3297